Hayden Tennent - My Blog: Mexican Mexican Mexican

Tuesday, 12 February 2008

Mexican Mexican Mexican

This evening Anisha and I went to The Mexican Cafe for dinner. The dinner was Anisha's idea and the place was mine. I shouted Anisha dinner which is really the least I can do when she is due to cook me my favourite shepherds pie on Valentines Day.

I spent the rest of the evening when I got home trying to communicate with my website host Startlogic. Every website hosted with Startlogic on st03.startlogic.com has been inaccessible and down since at least 3pm. It is now 9:30pm and my website is still down. So far at the helpdesk I have chatted with Christopher Kiplin, Ivan Davis, and Melanie Evans regarding the problem. This issue puts my subdomain problem into perspective.

Startlogic Outage for st03.startlogic.com
http://einkey-pickledhamster.blogspot.com/2008/02/startlogic-outage-for-st03startlogiccom.html

Startlogic Compensates me for Outage!
http://einkey-pickledhamster.blogspot.com/2008/02/startlogic-compensates-me-for-outage.html

The above link shows an email from Shalet Fernandez (Billing Specialist) giving me a one months credit for the outage. This was a total of $6.95. With these types of problems I do not expect that Startlogic will keep me as a customer indefinitely. Perhaps as their server is being overloaded it is part of their plan to shed their customers on the "old platform".

I have read a number of posts stating that people have had major problems with their sites being broken when they are moved to Startlogic's new hosting platform. However, I understand from my chats that the new platform is a lot more robust then the platform I am on at the moment.

My next step is going to be to pull the DNS service away from Startlogic, and then eventually migrate my website to a host in New Zealand. This will be a magnitude more expensive then hosting in the USA but will provide faster access times for New Zealand visitors and for my own management of the site. This is definitely a long term solution as it is not a trivial task to move my entire website to a new location.